Financial/Appointment Policies

Team Doctors™ Appointment Policy

Your appointment time is the time you have reserved with the doctor. This time is important for you and for the doctor. A doctor/patient relationship is built on mutual trust and respect.

New Patient Appointments
- These time slots are ONLY reserved for new patients. Routine office visits are only allowed in these times with permission from the doctor.

8:30 a.m. – 9:00 a.m.
11:30 a.m. – 12:00
2:00 p.m. – 3:00 p.m.
6:45 p.m. – 7:45 p.m.

Missed Appointments

  • If you must miss or reschedule your please call 24 hours in advance
  • If you have a dire emergency we expect you to call our office
  • Staff is instructed to call you 15 minutes after a missed appointment

If you miss your appointment with no call we think either something serious happened to you.

FINANCIAL POLICY

  1. It is the policy of this office that all services rendered are charged directly to you, the patient, and that ultimately, the patient is responsible for all services, including those not reimbursed by third party payers.
  2. All payments are expected at the time of service, or at the beginning of each week. For patients seen more than once per week, we accept payment at the beginning or end of each week, and not at each visit.
  3. All insurance assignment patients must pay their deductibles in full and the co-payment at the time of service, or at the end of each week.
  4. Returned checks and balances over 30 days may be subject to additional collection fees and interest charges of 1.5% per month. Charges may also be made for missed appointments and those canceled without 24 hours notice.
  5. All accounts not paid within 90 days will automatically be put through to on outside collections agency, which may affect your credit.

INSURANCE POLICY

  1. The privilege of insurance assignment begins when our office receives your insurance forms.
  2. All deductible payments must be made prior to insurance submittal.
  3. You are considered to be a self pay patient until our office qualifies your coverage to determine the extent of benefits under your policy.
  4. Due to frequent erroneous information when qualifying benefits, in the event that your insurance company does not comply with the coverage that is quoted to us, you are ultimately responsible for payment.
  5. All patients whose visitation schedule is once per month (or longer) will not be eligible for insurance assignment unless otherwise stated. Charges for services rendered will once again be due as they are received.
  6. Should you discontinue care for any reason other than discharge by the doctor, any and all balances due will become immediately payable in full, regardless of any claims submitted.
  7. This office does not promise that an insurance company will reimburse you for the usual and customary charges submitted by this office, nor will we enter into any dispute with an insurance company over the amount of reimbursement.
  8. Since we do not own your policy, and, occasionally, we experience difficulty in collecting from the carrier, we may ask for your active assistance in rectifying this situation.
  9. Lastly, it is the goal of this office to provide you with the finest quality chiropractic care available. If you have any questions with regard to your health care, or any of our policies, please let us know. We look forward to your referrals and to a doctor-patient relationship that works for our mutual benefit.

Auto Accidents - What to bring to Team Doctors Clinic 

Please bring these items if you can on the first visit. If you cannot find them do not hesitate and come directly to the office and we will examine you first and collect all necessary information over the time that you are a patient. However, certain information is mandatory before this office can approve credit through your auto accident carrier.

  1. Your auto insurance card
  2. Your health insurance card (We can bill your insurance for care resulting from an auto accident. Your heath insurance company can get reimbursed from the auto insurance carrier responsible for the payment)
  3. Your spouse’s health insurance card (We can bill your insurance for care resulting from an auto accident. Your heath insurance company can get reimbursed from the auto insurance carrier responsible for the payment)
  4. The other party’s auto insurance information
  5. The police report
  6. Your attorneys information (if applicable)
  7. Hospital, emergency room records, x-rays, and results of diagnostic tests taken at a facility relating to the injuries sustained in the auto accident

What do you do in a case of an accident?
Print this out and keep it in your glove box of your car, if this were to occur.

  1. Move vehicles off busy roads and set up flares. Be cautious about moving injured parties, but try to protect them from traffic.
  2. Write down the license numbers of the other vehicles immediately.
  3. Call the police.
  4. Exchange names, addresses, phone numbers and insurance data.
  5. Make notes of how you remember the accident happening.
  6. Call your insurance agent immediately.
  7. Call Team Doctors for an examination at 773-735-5200.

 

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